Purchase Information

Shipping and Delivery Time

We ship your order with DHL Express, and the delivery time is 1-2 working days. Once your order has been processed and dispatched, you will receive a notification via email or SMS, giving you the option to change the delivery method and date. The order is personal, and you will need to present a valid ID to collect or receive your package.

In case you wish to return something, please register your return online and request a free return label via email, so we can send it to you.

Shipping Costs

The shipping cost is £20  for orders under £300. Returns are always free of charge.

Customs

You only pay what is shown at checkout, and no additional costs will apply. Any fees related to customs or similar are always covered by Care of Carl.

Sustainability in the supply chain

We have chosen to collect a simplified description of how our logistics partners tackle sustainability issues, especially the environmental aspects. Our logistic partners describe how they think about their distribution services and what they think you should know. We hope that the descriptions and links to further reading can stimulate further interest and contribute to increased awareness to help you choose the option that best suits you and your opinion on this issue. Read more. 

What regions do you deliver to?

Care of Carl offers EU-wide delivery. For destinations in Scandinavia, Germany, Austria, Switzerland, Netherlands, France, Spain and Italy we recommend using our local sites which can be found at the following addresses:

Sweden	careofcarl.se
Norway:	careofcarl.no
Denmark:	careofcarl.dk
Finland:	careofcarl.fi
Germany:	careofcarl.de
Austria:	careofcarl.at
Switzerland:	careofcarl.ch
Netherlands:	careofcarl.nl
France:	careofcarl.fr
Spain:	careofcarl.es
Italy	careofcarl.it
EU	careofcarl.com